Family support and training (FS&T) are services that a parent(s) or caregiver(s) of a child or teen under the age of 21 can get where they live to help them provide the emotional and behavioral health support and care the child or teen needs.
Services for a parent/caregiver may include:
- Education, coaching and training
- Assistance with child-serving systems (e.g., Departments of Children and Families, Mental Health and Youth Services)
- Help finding peer/parent support and self-help groups
- Help identifying formal and community resources (e.g., after-school programs, food assistance and summer camps)
Family support and training services are hub-dependent, meaning they require referral from a clinical-hub provider — an outpatient or in-home therapy provider — who coordinates the child's or teen’s care and works together with other service providers. FS&T services are also provided in conjunction with intensive care coordination services within the community service agency. FS&T does not require prior authorization.
FS&T providers can call 888-257-1985 (TTY: 711) for more information.
To find an FS&T provider or Intensive Care Coordination Agency in your area:
- Visit our Find a Doctor, Hospital, or Pharmacy tool:
- In the upper right section select “location” and put in your town or zip code
- Select “Places by Type”
- Type in “Family Support and Training" OR "Intensive Care Coordination"
- Click on "Family Support and Training" OR "Intensive Care Coordination" from the drop down list
- Select from the providers listed
- Visit the Massachusetts Behavioral Health Access (MABHA) website and search directly for a FS&T provider based on your plan
- Call your primary care provider, your behavioral health outpatient therapist or our Tufts Health Together Member Services team at 888-257-1985 (TTY: 711) for more information