Tufts Health Direct recognized as an industry leader in Member Experience

Canton, Mass., January 7, 2026 – Tufts Health Plan, a Point32Health company, today announced that is has been named a 2025 Human Experience Pinnacle of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services.  The award, given to Tufts Health Plan’s Tufts Health Direct products, is part of Press Ganey’s annual ranking of the top health plans, hospitals and health systems in the country, according to performance in a variety of experience metrics. 

Tufts Health Direct products are available to individuals seeking efficient, convenient and hassle-free health insurance coverage. As a winner of the Pinnacle of Excellence Award, Tufts Health Direct has earned recognition for ranking in the top five percent of health plans nationwide, delivering exceptional member experience in the Individual & Family Marketplace population as a top performer in the Highest Doctors and Quality of Care CAHPS Ratings – HMO segment. 

“By leading in critical areas like access, communication, and care coordination, Tufts Health Public Plans Direct is setting a high bar for member-centered high-quality care,” said Patrick T. Ryan, chairman and CEO of Press Ganey.  “This award reflects their deep commitment to listening to members, meeting their needs, and delivering meaningful healthcare experiences.”

This prestigious honor reflects Tufts Health Plan’s commitment to understanding and prioritizing members’ needs.  Press Ganey partners with more than 85 percent of U.S. health plans in its mission to advance member experience, reduce friction points, and create a seamless healthcare journey.

“This national recognition places Tufts Health Plans among the top-performing organizations across the country in member experience for its Tufts Health Direct plans,” said Kate Skouteris, Vice President, Individual & Small Group Markets of Point32Health.  “This award reflects the impact of our work and the exceptional commitment of our teams to execute our shared mission to put our member at the center of all that we do.”