Provider contact information

For current and prospective providers

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Servicing inquiries for Commercial products

Phone: 888-884-2404
Hours: Monday – Friday, 8am to 5pm (unless otherwise noted)

Servicing inquiries for Tufts Health Direct, Tufts Health RITogether, Tufts Health One Care, and Tufts Health Together – MassHealth MCO Plan and Accountable Care Partnership Plans

Massachusetts
Phone: 888-257-1985
Hours: Monday – Friday, 8am to 5pm (unless otherwise noted)

Rhode Island 
Phone: 844-301-4093
Hours: Monday – Friday, 8am to 6pm (unless otherwise noted)

Servicing inquiries for Tufts Medicare Preferred HMO and Tufts Health Plan Senior Care Options (SCO)

Phone: 800-279-9022
Hours: Monday – Friday, 8am to 5pm (unless otherwise noted)

Cigna
Medical management inquiries for all CareLinkSM members; claims and benefit inquiries for CareLink members when Cigna is the primary administrator
Phone: 800-244-6224

Cigna Behavioral Health 
Outpatient authorizations and mental health benefits inquiries for CareLinkSM members when Cigna is identified as primary administrator on member ID card
Phone: 888-734-3453

CareLink Behavioral Health
Benefit, authorization and policy inquires when Tufts Health Plan is identified as primary administrator on member ID card
Phone: 800-232-1164

DC35 Union Fund Office
Servicing inquiries for CareLink — Shared Administration DC35 Union members
Phone: 800-799-1240

Iron Workers Insurance Office 
Servicing inquiries for CareLink — Shared Administration Iron Workers Union
Phone: 617-436-3500 or 866-229-4766

Servicing inquiries for USFHP

Phone: 800-818-8589

Contracting & Performance Management

If you are an Ancillary provider interested in contracting with Tufts Health Plan, please complete the Ancillary Provider Application and send it via email to AncillaryNetworkContracting@point32health.org or fax to 617-673-0909. For Ancillary Behavioral Health providers, please submit these same application via email to AHCBehavioralHealth@point32health.org or to the fax number mentioned above.

For network contracting and performance management inquiries (regardless of state), call 888-257-1985, and then select the option for Provider followed by option 3 to speak to a Provider Services representative.

Allied Health Contracting

Phone: 617-972-9411

For provider information and credentialing inquiries (regardless of state), please reach out to Provider Services.