Your care plan

Your Cityblock Health care coordinator works directly with you and your care team to create an individualized care plan (ICP) that details your health needs and how your care team will help address those needs. 

• Your benefits
• Your care team
• Community-based long-term services and supports (LTSS)

A registered nurse from Cityblock will visit you for an in-home, in community or on the phone assessment within the first 90 days of your membership with Tufts Health One Care. This visit helps your care coordinator and care team learn more about you and your health and support service needs. You or your authorized representative can ask questions and will be asked to review and approve the care plan. 

Your care plan is flexible and can change as your needs change. Your care plan will be mailed to you annually. You can view and edit your care plan anytime. Simply log in to your member portal and click on “Care Plans” under the “My Health” tab. 

Your care coordinator will stay in touch with you to help you update your care plan. Your care coordinator also will let your care team know about any changes so they can better provide and manage your care. 

Learn more about your care and your care team. 

Questions? 

Call us toll-free at 1-855-393-3154 (TTY: 711)

Disclaimers 

Tufts Health One Care is a health plan that contracts with both Medicare and MassHealth (Medicaid) to provide benefits of both programs to enrollees. 

This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Member Handbook (2024). 

Si habla español, tiene disponible los servicios de asistencia de idioma gratis. Llame al 1-855-393-3154 (TTY: 711), siete días de la semana, de 8 a.m. a 8 p.m. La llamada es gratuita. 

You can get this document for free in other formats, such as large print, formats that work with screen reader technology, braille, or audio. Call 1-855-393-3154 (TTY: 711), seven days a week, from 8 a.m. to 8 p.m. The call is free. 

The Formulary, pharmacy network, and/or provider network may change at any time. You will receive notice when necessary. 

Benefits may change on January 1 of each year. 

H7419_4520_CMS Approved 
Page modified on: 3/16/2022 5:35 PM