- Have severe behavioral health (mental health and/or substance use) issues
- Have two or more behavioral health hospital stays in a 12-month period
- Have three or more behavioral health emergency room visits in a 12-month period
- Have not or cannot access services in the community
- Experience a catastrophic event
- Had several behavioral health hospital stays in the past
- Have a new diagnosis of a major mental health illness
- Have health or cultural needs that require services from several agencies
To learn more about care management, call Member Services at 866-738-4116 (TTY: 711). We’re open Monday through Friday, from 8 a.m. to 6 p.m. We’re happy to help.